{"start":0,"count":1,"data":[{"publicDescription":"<p><strong>IT User Experience Manager</strong><br />\n<br />\n<strong>Summary</strong><br />\nWe are seeking an IT User Experience Manager to lead a team that improves the employee technology experience and ensures successful adoption of new IT tools and services. &nbsp;This role will oversee technical support, change management, user training, and the transition of new technologies into production. &nbsp;The ideal candidate has a strong background in IT service delivery, technical project leadership, and team management, with a focus on improving user satisfaction and driving technology adoption.<br />\n<strong>Responsibilities</strong></p>\n\n<ul>\n\t<li>Lead and manage the IT User Experience Team including staffing, performance management, training, and development.</li>\n\t<li>Oversee the rollout and adoption of new IT tools, applications, and services across the organization.</li>\n\t<li>Partner with IT Leadership, project managers, and business stakeholders to ensure smooth technology deployments.</li>\n\t<li>Develop and maintain processes for transitioning new technologies into production including testing, documentation, and support readiness.</li>\n\t<li>Create user journeys, personas, and design frameworks to improve the employee technology experience.</li>\n\t<li>Gather user feedback through surveys, research, and usability testing to identify improvement opportunities.</li>\n\t<li>Oversee the development of user training materials, knowledge base articles, and internal training sessions.</li>\n\t<li>Guide User Experience (UX) design activities including wireframes, prototypes, and interaction designs.</li>\n\t<li>Manage smaller IT projects including timelines, deliverables, and stakeholder communication.</li>\n\t<li>Coordinate user testing for larger technology deployments and escalate project risks or issues as needed.</li>\n\t<li>Identify opportunities to improve IT service delivery, change management processes, and user satisfaction.</li>\n\t<li>Ensure adequate team coverage, including on-call scheduling and operational support.</li>\n</ul>\n\n<p><strong>Requirements</strong></p>\n\n<ul>\n\t<li>Bachelor's degree in Business, Management, or Information Technology; or equivalent experience.</li>\n\t<li>6+ years of experience in IT service delivery, technical project leadership, technology deployments, process improvement, or related areas.</li>\n\t<li>Previous leadership, supervisory, or team management experience.</li>\n\t<li>Solid understanding of IT service management, change management, and technology adoption processes.</li>\n\t<li>Experience managing technical deployments, user acceptance testing (UAT), and production transitions.</li>\n\t<li>Knowledge of UX principles, usability testing, and user-centered design.</li>\n\t<li>Experience working with Windows, macOS, iOS, Microsoft Office, and project management tools.</li>\n\t<li>Strong communication, stakeholder management, and customer service skills.</li>\n\t<li>Ability to manage multiple projects, prioritize competing demands, and lead cross-functional teams.</li>\n\t<li>Experience with reporting, budgeting, and basic financial analysis.</li>\n</ul>\n\n<p><strong>Preferred</strong></p>\n\n<ul>\n\t<li>ITIL or project management certifications.</li>\n</ul>\n\n<p><br />\nThis is a 6-month Contract-For-Hire opportunity with our Kansas City, MO client. &nbsp;Low-cost employee benefits, paid time off, paid Holidays, and a 401(k) (with an immediately vested company match) are available with TriCom during the contract period. &nbsp;H-1B visa sponsorship is not available for this position. &nbsp;No third parties, please.<br />\n<br />\n#LI-JE1<br />\n&nbsp;</p>\n","id":11708,"title":"IT User Experience Manager"}]}