{"start":0,"count":1,"data":[{"publicDescription":"<h3><span style=\"font-size: 12.0px;\"><strong>J<span style=\"font-size: 14.0px;\"><span style=\"font-family: Arial , Helvetica , sans-serif;\">ob Title: Customer Service Manager - Onsite Carrollton</span></span></strong></span><br>\n<span style=\"font-size: 12.0px;\"><span style=\"font-size: 14.0px;\"><span style=\"font-family: Arial , Helvetica , sans-serif;\"><strong>Type: Perm</strong><br>\n<strong>Pay Rate:</strong> $65k<br>\n<strong>Start Date:</strong> ASAP</span></span></span><br>\n<span style=\"font-size: 14.0px;\"><span style=\"font-family: Arial , Helvetica , sans-serif;\"><strong>Benefits: </strong></span></span><span style=\"font-size: 13.0px;\">For eligible candidates we offer: Full medical, dental and vision insurance as well as 401K</span></h3>\n\n<p> </p>\n\n<h3></h3>\n\n<h3>Customer Service & Dispatch Manager</h3>\n\n<p><strong>Location:</strong> 1620 Rafe St. #114, Carrollton, TX 75006<br>\n<strong>Compensation:</strong> Starting at <strong>$65,000+ annually</strong> (Exempt/Salaried)<br>\n<strong>Schedule:</strong> Regular office hours with flexibility to oversee operations. Phones are staffed <strong>7:00 AM - 7:00 PM, Monday through Friday.</strong><br>\n<strong>Benefits:</strong> Eligible beginning the <strong>1st of the month following 60 days of employment.</strong></p>\n\n<h4>About the Opportunity</h4>\n\n<p>We are seeking a hands-on <strong>Customer Service & Dispatch Manager</strong> to lead a team of customer service representatives and dispatchers in a fast-paced service environment. This is a working management role for someone who enjoys being on the front line, taking ownership of daily operations, and driving team performance while delivering exceptional customer service.</p>\n\n<h4>Responsibilities</h4>\n\n<ul>\n\t<li>Supervise and support a team of <strong>10-12 Customer Service Representatives and Dispatchers</strong>\n\t<li>Oversee daily dispatch and customer service operations\n\t<li>Ensure phones are properly staffed and customer issues are resolved promptly\n\t<li>Coach, mentor, and develop team members\n\t<li>Monitor workflows, scheduling, and service levels to maintain operational efficiency\n\t<li>Handle escalated customer concerns and provide effective solutions\n\t<li>Collaborate with operations and field teams to ensure seamless service delivery\n\t<li>Maintain accuracy within dispatch and service management systems\n\t<li>Identify process improvements and implement best practices\n</ul>\n\n<h4>Qualifications</h4>\n\n<ul>\n\t<li>Previous experience as a <strong>Customer Service Manager</strong> required\n\t<li>Proven ability to lead from the front and manage a high-performing team\n\t<li>Strong leadership skills with a proactive, take-charge attitude\n\t<li>Excellent multitasking and organizational abilities\n\t<li>Comfortable working in a fast-paced environment\n\t<li>Strong computer and system skills\n\t<li>Previous dispatch experience preferred\n\t<li>Construction industry experience strongly preferred, with <strong>HVAC experience a plus</strong>\n\t<li>Experience with <strong>Great Plains</strong> and/or <strong>Service Management software</strong> is highly desirable\n\t<li>Self-starter who can work independently while effectively managing a team\n</ul>\n\n<h4>Why Join Us?</h4>\n\n<ul>\n\t<li>Competitive salary starting at <strong>$65K+</strong>\n\t<li>Stable, growing company\n\t<li>Leadership opportunity with direct impact on operations\n\t<li>Comprehensive benefits package after 60 days\n\t<li>Collaborative team environment\n</ul>\n\n<p><strong>Apply today if you're an experienced customer service leader who thrives in a fast-moving environment and enjoys leading teams while staying actively involved in daily operations.</strong></p>\n\n<ul>\n</ul>\n If interested, please submit resumes to dariela.zapata@connectsearchllc.com.<br>\n<br>\n#AOP9","id":55985,"title":"Customer Service Manager-Transportation Dispatch (Onsite- Carrollton)"}]}